There’s never been a better time to partner with Vonage! We are a channel-first organization from onboarding to post-sales. In this installment of our Vonage Partner Academy we’re going to walk you through our 360° approach to pre-and-post-sales support for both partners and their customers - using real-life examples and case studies.
Lauren Jackson joined Vonage in 2013 as a Project Implementation Manager focusing on Enterprise solutions. She transitioned into a management role within Professional Services, leading a team of senior project managers installing complex UCaaS and CCaaS solutions. In 2019, Ms. Jackson shifted focus to a new role prioritizing Channel engagement within the Customer Success organization at Vonage. In her position as Senior Manager, PS Enablement, Ms. Jackson leads a team whose goals are to enhance the partner and customer onboarding experiences to ensure streamlined communication and a successful partnership between the Channel and all supporting departments within Vonage. She is based in the Washington, DC, metro area.